KGA88 FACILITY SERVICES LTD

CLEANING SERVICES – TERMS & CONDITIONS

These Terms & Conditions apply to cleaning and facility services provided by KG88 Facility Services Ltd to residential and commercial customers in England and Wales.

1. Our Services

KGA88 Facility Services Ltd provides professional cleaning and facility services, including:

• Domestic cleaning

• Commercial cleaning

• Office cleaning

• Deep cleaning

• End of tenancy cleaning

• Move-in and move-out cleaning

• After-party cleaning

• After-event cleaning

• After-builders cleaning

• Post-construction cleaning

• One-off cleaning

• Regular cleaning

• Carpet and upholstery cleaning

• Other cleaning services agreed with the customer

The exact services included will be confirmed at the time of booking or in the quotation.

2. Quotes and Prices

Quotes are based on the information provided by the customer, including the size, condition and type of property or premises.

If the property or work required is significantly different from the information provided, the price may need to be revised.

Where reasonably possible, we will discuss any additional charges with the customer before carrying out additional work.

3. Booking and Access

Customers must provide accurate information when making a booking.

The customer is responsible for providing safe and timely access to the property or premises.

If our cleaners cannot access the property at the agreed time, additional charges may apply for waiting time or a missed appointment.

4. Payment

Payment must be made according to the payment terms confirmed at the time of booking or stated on the invoice.

For regular commercial services, payment terms may be agreed separately in a written contract.

5. Cancellation and Rescheduling

Customers should provide as much notice as possible if they need to cancel or reschedule a booking.

Any cancellation or rescheduling charges will be communicated at the time of booking and will comply with applicable UK consumer law.

For commercial contracts, the agreed written contract will set out the applicable notice period.

6. Cleaning Standards

KGA88 Facility Services Ltd will provide its services with reasonable care and skill.

Cleaning results may vary depending on the condition, age, materials and previous use of the property or premises.

We cannot guarantee the complete removal of permanent stains, damage, limescale, mould, paint, grease or other marks that cannot reasonably be removed through standard cleaning methods.

7. End of Tenancy Cleaning

End of tenancy cleaning is intended to provide a thorough clean of the property before handover or reoccupation.

We cannot guarantee that a landlord, letting agent or property manager will accept the property as meeting their individual check-out requirements, as these requirements can vary.

Repairs, painting, decorating, furniture removal and other work not included in the quotation are not part of standard end of tenancy cleaning.

8. After-Party and After-Event Cleaning

After-party and after-event cleaning covers the areas and tasks agreed at the time of booking.

Additional charges may apply where there is excessive waste, heavy staining, broken glass, bodily fluids or other cleaning requirements outside the agreed scope.

We do not handle hazardous or specialist waste unless this has been specifically agreed in advance.

9. After-Builders Cleaning

After-builders cleaning covers the removal of general construction dust and cleaning of agreed areas.

It does not include building work, repairs, painting or decorating unless specifically agreed.

Where building work is still taking place, new dust or debris may appear after the cleaning service has been completed.

10. Customer Responsibilities

Customers should:

• Remove valuable or fragile items from areas being cleaned.

• Inform us about existing damage or delicate surfaces.

• Inform us about pets or other animals.

• Provide access to water and electricity where required.

• Inform us of any known hazards or special requirements.

• Provide accurate information about the property or premises.

11. Existing Damage and Fragile Items

Customers should inform us of any existing damage, defects or fragile items before cleaning.

We are not responsible for damage caused by pre-existing defects, weakened materials, normal wear and tear, poor installation or conditions that could not reasonably have been identified before cleaning.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under UK law.

12. Health and Safety

KGA88 Facility Services Ltd is committed to maintaining safe working practices.

We may refuse or stop a service where there is a serious or unreasonable health and safety risk, including dangerous substances, unsafe access, exposed electrical hazards, aggressive animals or other dangerous conditions.

13. Complaints

If you are unhappy with our service, please contact us as soon as reasonably possible.

We will review the complaint fairly and, where appropriate, may offer a re-clean or another reasonable solution.

We may ask for photographs or other information to help us investigate the issue.

14. Commercial and Office Contracts

For regular commercial or office cleaning, KGA88 Facility Services Ltd may provide a separate written service agreement.

This may include:

• Cleaning schedule

• Areas covered

• Cleaning frequency

• Price

• Payment terms

• Notice period

• Service requirements

• Other agreed conditions

Where a separate written agreement exists, its terms will apply where they differ from these general Terms & Conditions.

15. Staff and Conduct

Our staff are expected to behave professionally and respectfully.

Customers and other persons at the premises are also expected to treat our staff with respect.

We reserve the right to stop a service where staff are subjected to threatening, abusive, discriminatory or unsafe behaviour.

16. Privacy

We process customer information in accordance with applicable UK data protection law.

Personal information may be used for:

• Bookings and scheduling

• Customer communication

• Quotations and invoices

• Service delivery

• Customer support

• Record keeping

• Legal and regulatory requirements

Please refer to our separate Privacy Policy for further information.

17. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful under UK law.

KGA88 Facility Services Ltd will provide its services with reasonable care and skill. Where damage or loss is caused by our negligence or failure to provide the service with reasonable care and skill, we will deal with the matter fairly and in accordance with applicable UK law.

We are not responsible for loss or damage caused by pre-existing defects, normal wear and tear, inaccurate information provided by the customer, inaccessible areas, or circumstances outside our reasonable control.

Nothing in these Terms affects any legal rights that cannot be excluded or limited under UK law.

18. Changes to These Terms

KGA88 Facility Services Ltd may update these Terms & Conditions from time to time to reflect changes to our services, business practices or legal requirements.

The version applicable to a booking will normally be the version in effect when the booking is confirmed.

19. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Nothing in these Terms affects any mandatory legal rights available to consumers under UK law.

20. Contact Us

KGA88 Facility Services Ltd

Location: City of London, England

Telephone: +44 7733 955740
Email: contactkg88@gmail.com

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KGA88 Facility Services Ltd
Professional Cleaning & Facility Services
Domestic • Commercial • Office • End of Tenancy • After-Party • After-Builders